MerchNow Complaint
Reviewed by 
STAY AWAY!
Do not do business with this company if you're looking for your order on any time soon. My order took over 30 days to process because of an error on their part. I have ordered with multiple other merch companies and have never had a single issue. I had to notify them about my package's lack of appearance and they shuffled me through three of their employees (Gabbie, Jenny, and Olivia). I suppose most of them were incapable of dealing with customers. If I didn't take the initiative to contact them, they may have never contacted me! After everything else all seemed sorted, I was then notified that another product I ordered was OUT OF STOCK!
Although Olivia (the final customer service representative) was nice and somewhat helpful, She was unable to reach amicable terms with me. Olivia explained the limitations of their exchange system and was unable to solve the issue. MerchNow frequently asked me to sympathize with their business practices. As a customer, I believe It is not of my responsibility for how MerchNow operates their business and thus I shouldn't have to be penalized because of their mistakes/limitations.
MerchNow is more trouble than it's worth. STAY AWAY!
Although Olivia (the final customer service representative) was nice and somewhat helpful, She was unable to reach amicable terms with me. Olivia explained the limitations of their exchange system and was unable to solve the issue. MerchNow frequently asked me to sympathize with their business practices. As a customer, I believe It is not of my responsibility for how MerchNow operates their business and thus I shouldn't have to be penalized because of their mistakes/limitations.
MerchNow is more trouble than it's worth. STAY AWAY!
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