MerchNow Reviews and Complaints

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MerchNow Reviews

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  • Stay Away At all cost. Definitely dodgy

    I ordered a t-shirt and vinyl back in September 2016. It was shipped at end of October to my friends address in Atlanta and following the tracking it said it was delivered... but it wasn't. she lives in a secure building with concierge who confirmed no package had arrived for her. I made a complaint with merchnow who said they would have to look into it with the post office. Until then I had to sit and wait no offer of resending items while they looked into like most good companies do. In December I still hadn't heard back so I emailed again, and again it took a few days for them... More...
    Danni79's Picture   Danni79    0 Comments   Comments
  • Bad Service

    Honestly really surprised at how down-hill this company has gone in my experience, ive ordered posters, tshirts and hoodies from 1-3 years ago and a month ago, I ordered a tshirt to have no information on it for a week, contacted them and they told me it is out of stock and I will receive it once it is in stock, asked about when that will be and got no response, If i didnt contact them I would never know my shirt is out of stock and how come I was able to order an Out of Stock item in the first place? Still have no idea when I will receive my shirt. Thank god I only paid $15 for it, will no... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    pixellkitten's Picture   pixellkitten    1 Comments   Comments

    Do not do business with this company if you're looking for your order on any time soon. My order took over 30 days to process because of an error on their part. I have ordered with multiple other merch companies and have never had a single issue. I had to notify them about my package's lack of appearance and they shuffled me through three of their employees (Gabbie, Jenny, and Olivia). I suppose most of them were incapable of dealing with customers. If I didn't take the initiative to contact them, they may have never contacted me! After everything else all seemed sorted, I... More...
    NonApplicable's Picture   NonApplicable    1 Comments   Comments
  • Wrong Size! Bad Service!!

    Do not buy from these crooks! They were supposed to ship my sweatshirt in March and didn't ship it until April and that was only because my husband complained. When it arrived, it was too small. It said XL but would probably fit a 6 year old. I tried it on and immediately put it back in the bag and sent it back. Not only did I not receive the return shipping I paid ($7.05), they also did not give me the whole purchase price back. Out of a total of $57.10 spent, they returned $38. Conveniently, they have stopped responding to our emails. Don't buy from them!!! More...
  • MerchNow Review

    I will be honest I was really wary about purchasing from a site that I haven't before. Reading other peoples reviews usually sways me either towards or away from deciding to purchase. I find it very hard to find the band tees that I want so I decided to take a chance and order some. I am honestly very impressed with how quickly I got my order. My order was placed April 8,2015 and I received them today April 11, 2015 and I live in North Dakota. Shipping was a tad expensive but to receive my items that quickly with regular shipping is definitely worth it. Will definitely order from here... More...
    (Shopping, Chain Stores)
    horseluver701's Picture   horseluver701    0 Comments   Comments
  • Merchnow Review

    With promises of 3 day shipping, A hefty shipping fee, and having spent over $150 you would think Merchnow's customer service would be a top priority, 5 days later still no email notification or shipping notice. Merchnow Even Gives you the option to call them and perhaps arrange a rush order in dire circumstances! What could go wrong? After 5 days i decide to call them and to no suprise after many calls still no answer, Bottom line merchnow honestly needs to get there shit together, your the top website when "band merch" is googled, Atleast live up to your standards and... More...
  • Awesome

    I was a bit iffy about ording from here, but decided to risk it and was beyond satisfied. I got everything I ordered two days after purchasing, I didn't even pay for rush shipping, but I do live in Syracuse and it was shipped from Albany so. Also the shipping fee is a bit pricy it's almost $8.00 for standard but it's decent I guess. Anyway they are amazing and a lot cheaper than hot topic with more options and more bands. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Still not recieved an item or refund

    Ordered 3 T-Shirts as Birthday presents back in the first week of October. 3 weeks after placing the order MerchNow emailed advising one of the items out of stock. Due to the international costs and shipping time i asked for a full refund. Instead 1 item was refunded and the other two were "shipped" after a few weeks I received conformation from the post office the postage cost was never paid by merchnow and the items were being shipped back to Merchnow. Its now another month no refund has been given or item received. I have never dealt with a company SO UNHELPFUL no explanation... More...
    (Shopping, Chain Stores)
    AmyNubs's Picture   AmyNubs    2 Comments   Comments
  • Wheres my Pre-Order?

    On July 2nd, 2014 I preordered The Color Morale's new album H.O.P.E bundle that was about $35, and I also ordered a limited addition vinyl for $15. The shipping alone was another $10 which alone is OUTRAGEOUSLY expensive! Since they're my favorite band I took the plunge and sent in my order. A month and a half later (around August 20th) other people who ordered bundles begin to receive them, but I still got nothing. I thought maybe it was my postal service, until I went onto MerchNow's website, put in my tracking info and saw that my order was STILL IN PROCESSING!!!! Not only... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tinymermaid's Picture   tinymermaid    0 Comments   Comments
  • Awesome!!

    I'll be honest, I was worried about ordering from MerchNow due to all the negative complaints on here, but truthfully I don't see what all the negative reviews on MerchNow are about. I ordered a The Story So Far sweatshirt, size small, and it came totally on time the exact size and color that I wanted. My friend has ordered from here too any everything has always come within the time frame that they give you. I am overly happy to have my sweatshirt from here! I love MerchNow and I'll definitely order from here again. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • 4 months, still haven't received any damn thing.

    I have placed my order on the November 2013!!!! And today is 18th March 2014!!!!!!!!!!! I haven't received my order yet!!! I emailed them and they asked me to go to the local post office and asked them for my stuff. But turned out they said they got nothing for me. Merchnow made me looked like jackass. Stupid fucking service ever!!! I emailed them weeks later but looks like they "copied-pasted" the email they replied before. Then I emailed them again but they have not reply it. It has been 4 fucking months now you stupid asshole!!! And I am not happy with. If it was... More...
    (Shopping, Chain Stores)
    MrDude's Picture   MrDude    0 Comments   Comments
  • I hate Merchnow

    This is the worst company in the history of the world. They have absolutely zero organization, or customer service. I wish that the band moe. did not have this company take care of their merchandise. This is the first and the last time I ever use this company. Excuse me for the rant now time for my problem... I ordered a few things from the recently, and about a week later I get an email with a 6.00 refund, but not telling me what for... First of all why did it take a week to process when they told me 3 days. Second of all why are you not telling me what i won't be receving. And... More...
    (Shopping, Chain Stores)
    fluffhead's Picture   fluffhead    0 Comments   Comments
  • Order not yet arrive :(

    Hello, I ordered a Memphis May Fire shirt on the 13th of February 2014 and it was shipped 4 days later on the 17th of February. It is now the 12th of March and my order have not been delivered. I tracked the package using the USPS tracking number provided and the strange thing is, the package went through lots of "Processed Through Sort Facility" at different locations and sometimes the same location. Is it normal for it to go through tons of processing and is it normal to receive my item late if I purchase on MerchNow because I usually receive my package within 2 weeks when I buy... More...
    (Delivery Services)
    ChesterLP's Picture   ChesterLP    0 Comments   Comments
  • Wrong. Size.

    I ordered a Crown the Empire baseball tee. I paid an outstandingly pricey amount for it, but I was excited to receive it. Got it today, and of course, it is the wrong size. I want to make an exchange on it, but according to their bullshit form, I have to pay a reshipping and restocking fee. Though I clearly ordered a LARGE, not an XL, I expect for the fees to be waived. More...

    This review has been resolved or replied to by this company. I ordered something for my boyfriend for Christmas on December 3rd, and it didn't arrive until the 27th. And the whole package didn't even arrive. Its the 16th of January, and I just got the rest of the package. Customer Service said it would be here with plenty of time for Christmas, but that wasn't the case. The processing time is way too long for ordering online. I've never had to wait that long for anything to be shipped to me, even stuff from other countries makes it on time, and this was coming from New York. Merchnow needs to get their shit together, because... More...
    lalala12's Picture   lalala12    1 Comments   Comments
  • MerchNow Consumer Complaint

    I ordered a hoodie for my granddaughter's Christmas present. I placed the order on December 14th. The information shown for the purchase said to place order by December 16th for Christmas delivery. I paid for priority mail delivery and my credit card was charged on December 16th. I FINALLY received the shirt on December 30, 2013. I will NEVER order anything from this company again and will advise everyone I know to avoid this company. Everything I ordered from other companies arrived within 2-3 days and I did not have to pay extra for "Priority Mail". Don't waste... More...
    linsen57's Picture   linsen57    0 Comments   Comments
  • how long does it take??

    I allowed my daughter to purchase something for her boyfriend from this site for Christmas on Dec 3, 2013 it is now Dec 12,2013. We are still waiting for it to process and ship. She received an email stating my credit card was a gift card and was unaccepted but yet they took the money off of it and just so they know its not a gift card. I contacted them at customer service who informed me it should be there in 3 days everything was fine that was a week ago and we are still waiting... Should I go ahead and let my daughter get her boyfriend something else from a different company or do we... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Sheilarena's Picture   Sheilarena    2 Comments   Comments
  • Very Disappointed

    I preordered a CD that also came with a bunch of other stuff. Now I know that preorders can take a while, but it's been 4 months since I was supposed to have gotten my things. I've emailed them and have gotten no response at all. I am very disappointed, because my favorite band sells directly from them and I don't want to be waiting months to get something I could get in a week from some other place. More...
    (Entertainment, Movies, Events)
    dd013's Picture   dd013    0 Comments   Comments

    Horrible customer service! I order a shirt 6 weeks ago and still haven't gotten it. Status on the site still says in process of shipping for the past month! Totally would recommend people to not buy from this website! Ever! I send them an email asking them what was the delay on the shirt a week ago and i havent gotten any response what so ever! My advice stay away from and buy your gear somewhere else. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Amuze's Picture   Amuze    0 Comments   Comments
  • MerchNow poor quality t-shirt

    First off I haven't contacted them, but i'm just saving myself the time as if I was to return it the cost of shipping a restocking fee would be pointless. The shirt is the same picture as in the pic, however it is extremely darker. In fact you cannot recognize the picture of the nun smoking on this Sharks shirt because it is so dark. Besides that the pic is so pixelated that it looks in no way professionally done. I have no understanding of how this t-shirt left the production line, warehouse or anything. Extremely disappointed and thought by slight chance anyone else reading... More...
    (Entertainment, Movies, Events)
    DarthEnzo's Picture   DarthEnzo    1 Comments   Comments
  • MerchNow shipping

    In January, I preordered an album that wasn't coming out until April. I was given the ship date of March 29th, that way it would be here in time for the release date of April 2nd. It's April 4th today, and it's showing that it still hasn't left the warehouse. I received an e-mail in March stating that the Vinyl included in this album was on delay and the rest of the items would ship out as normal. I have tried e-mailing, and calling to find out what the delay is. I was really hoping to have this by my husband's birthday, but it's not looking like it. It's... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    buhree's Picture   buhree    2 Comments   Comments
  • MerchNOW - Shipping/Processing | NOT HAPPY.

    I don't know if I'll ever be ordering from Merch'Now' ever again. The 3 previous times I have ordered have been fine, but this time. I'm actually pretty annoyed with the lack of email support and VERY SLOW service. I ordered a Capture The Crown sweater, and bought the OVERPRICED shipping '$13.25 2-3 Day' shipping. I read the FAQ in the Support Center, the 5 day processing window has come and passed. It's been 12 days and my order STILL hasn't even left the warehouse. Oh, funny thing though, THE MONEY HAS BEEN TAKEN OUT OF THE BANK ACCOUNT with no... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    ashleymariek's Picture   ashleymariek    0 Comments   Comments
  • issues on TWO separate occasions.

    About 6 months ago I pre ordered the go radio bundle, which I received 3 weeks after the release of the cd. When I contacted support, they said it was because the pop up paper speakers weren't ready yet. When I received my package, I noticed that they were not in there, so yet again I emailed support. They said that do to manufacturing problems, they'd be sent later and I'll receive an email when they do. In November, I got an email that said they had shipped. After a month of them not arriving, I emailed support and never got an email back. Then FINALLY I received them... More...
    (Delivery Services)
    Abollinger's Picture   Abollinger    1 Comments   Comments
  • MerchNow is horrible

    I ordered a shirt for a friends birthday, and it's been 7 days. They still haven't shipped it out. Their site says it takes up to 5 business days to ship out. First of all, I don't understand how it takes 5 days to package a shirt, and send it out. They stated on their site, if it needed to be rushed, to contact them and they would try their best. I called and emailed, and they said they would try to send it out if they could find my order. Well, the shirt won't be here for my friend's birthday. It still hasn't been shipped out. I will never order from them again. More...
    (Shopping, Chain Stores)
    zeroxcool's Picture   zeroxcool    1 Comments   Comments

    Okay so, I ordered a Motionless in white t-shirt for my boyfriend January 8th, 2012. It has been over 8 days and it is now January 15th, 2012 and I paid for standard shipping, He still hasn't got the shirt and this is really starting to piss me the hell off! If I don't get the shirt within another 2 weeks, I'm seriously going to go off! I tried calling costumer service and they don't answer ever! This site sucks ass! Don't order from it, you don't even know how pissed off I am, I really wanted to get that shirt for him and only MerchNow sells it! NEVER GOING TO... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    XxMIWFanxX's Picture   XxMIWFanxX    1 Comments   Comments
  • Awesome!

    I ordered a PTV crew neck shirt on December 7th, it shipped out on the 11th and I just got it in the mail today! It's in perfect condition and fits perfect. It shipped crazy fast considering I live in Canada and it shipped the week before Christmas. Incredibly happy with MerchNow and I will definitely be buying from them again. More...
    (Shopping, Chain Stores)
    LaceySantana's Picture   LaceySantana    0 Comments   Comments
  • Over a week just to get it shipped??

    I ordered a pair of shorts for my boyfriends birthday about a week ago, paid for shipping that stated it would be 2-3 to get to me. I thought this would mean 2-5 days, apparently not. I have been checking repeatedly to see what could possibly be taking so long for over a week it had been saying processing for shipping, how can it possibly take a week to process ONE pair of shorts?? I checked this morning to see what it said (seeing as its his birthday and I thought over a week in advance would be plenty of time...) and it said it was FINALLY shipped out yesterday...Awesome products they... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    CheyDawn's Picture   CheyDawn    1 Comments   Comments
  • MerchNow refund did not come through

    This website told me that my address which I use to receive other products from other companies was invalid and asked for a new address and to be allowed to charge shipping. I asked for a refund they told me it would be taken care of and also sent me a email confirming a refund. My bank statement days after shows only the withdrawl from this company and not the refund. If my money is not returned by Monday (7/15/2012) I will be filling a lawsuit. More...
    ace789987's Picture   ace789987    1 Comments   Comments
  • I don't understand all the negativity?

    Despite all the negative feedback on this website, I almost reluctantly ordered a pair of shorts from MerchNow which was exclusive to their website. I live in the UK (London to be exact) and didn't think that something from overseas would arrive very quickly - I was assuming perhaps 4 - 6 weeks from the USA. However, to my surprise (perhaps due to all the negative feedback) the shorts arrived to me in 14 days (2 weeks), which is the minimum time stated on the website. They were dispatched 2 days after my payment. Very, very pleased with the quality of the item and the speed of the... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    RoyalOcean's Picture   RoyalOcean    1 Comments   Comments

    This review has been resolved or replied to by this company. I ordered a shirt from them, waited a month never received the shirt, so i emailed them and they say oh the item was out of stock when you ordered. Yet it was marked IN STOCK! This has happened to me both of the only 2 times i ordered from this site. The store sucks, you can't trust them to have what you are paying for in stock even though the site says it is. Then you don't get what you ordered because they are too lazy to keep inventory. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    jennylynn77's Picture   jennylynn77    1 Comments   Comments

MerchNow Reviews By Product

MerchNow Comments

Prissie6445 says: (5 years ago)
I ordered 4band shirts were $18. Shipping alone it was 40.00 I paid the extra amount for it to get here within 2-3 days it's been close to being a week now &as of the status of my delivery I'm still bein processed, so this is beyon ridiculous, I expected the merchandise to get here within the week I ordered I was horribly mistaken &i still have not received a call from there corporate office after I placed a call never ordering from merch now .com ever again pleaser note to anyone else getting merch from them it is definitely not worth it.

Prissie6445 says: (5 years ago)
I ordered 4band shirts were $18. Shipping alone it was 40.00 I paid the extra amount for it to get here within 2-3 days it's been close to being a week now &as of the status of my delivery I'm still bein processed, so this is beyon ridiculous, I expected the merchandise to get here within the week I ordered I was horribly mistaken &i still have not received a call from there corporate office after I placed a call never ordering from merch now .com ever again pleaser note to anyone else getting merch from them it is definitely not worth it.

AlexCorona says: (6 years ago)
I paid for my order on Sunday and paid for priority shipping. Which came out to be more than what they state on their website.

I assumed they'd ship it on Monday but they didn't. So i called Tuesday and they told me they would pull my order ahead so it would be shipped that day.

They didn't mail out my stuff till wednesday, so the customer service person lied to me about shipping them on Tuesday. They even emailed me saying it was shipped, but the tracking number says it wasn't till Wednesday.

And if I hadn't called it would had taken longer!

It's now Thursday and the item in still in their state. So I have to wait at least 2 more days to get it.

Never ordering from them again!

MerchNEVER says: (6 years ago)
Ordered a D.R.U.G.S and WCAR shirt on JULY 21ST ITS NOW SEPTEMBER 15TH. They said 1 week and its been almost 2 MONTHS.

merchnowrocks says: (8 years ago)
I have ordered several items from merchnow, and got them all on the date I was supposed to. Almost all of my t-shirts are from them.

candices says: (9 years ago)
I ordered 4 shirts, they claim they were shipped Dec. 22, said 4-6 weeks. Been 6 weeks, no shirts..emailed them twice, first time they told me when they sent them, today they gave me a tracking number for customs...customs STILL has not recieved it...I'm in Canada so the fact that it hasn't even made it through the US is unsettling to me. This was my first time ordering anything online, and it will be my last. I'm incredibly unimpressed and very very very angry!!!!

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