MerchNow Consumer Complaints All Reviews

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MerchNow Reviews

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  • Stay Away At all cost. Definitely dodgy

    I ordered a t-shirt and vinyl back in September 2016. It was shipped at end of October to my friends address in Atlanta and following the tracking it said it was delivered... but it wasn't. she lives in a secure building with concierge who confirmed no package had arrived for her. I made a complaint with merchnow who said they would have to look into it with the post office. Until then I had to sit and wait no offer of resending items while they looked into like most good companies do. In December I still hadn't heard back so I emailed again, and again it took a few days for them... More...
    Danni79's Picture   Danni79    0 Comments   Comments

    Do not do business with this company if you're looking for your order on any time soon. My order took over 30 days to process because of an error on their part. I have ordered with multiple other merch companies and have never had a single issue. I had to notify them about my package's lack of appearance and they shuffled me through three of their employees (Gabbie, Jenny, and Olivia). I suppose most of them were incapable of dealing with customers. If I didn't take the initiative to contact them, they may have never contacted me! After everything else all seemed sorted, I... More...
    NonApplicable's Picture   NonApplicable    1 Comments   Comments
  • Wrong Size! Bad Service!!

    Do not buy from these crooks! They were supposed to ship my sweatshirt in March and didn't ship it until April and that was only because my husband complained. When it arrived, it was too small. It said XL but would probably fit a 6 year old. I tried it on and immediately put it back in the bag and sent it back. Not only did I not receive the return shipping I paid ($7.05), they also did not give me the whole purchase price back. Out of a total of $57.10 spent, they returned $38. Conveniently, they have stopped responding to our emails. Don't buy from them!!! More...
  • Merchnow Review

    With promises of 3 day shipping, A hefty shipping fee, and having spent over $150 you would think Merchnow's customer service would be a top priority, 5 days later still no email notification or shipping notice. Merchnow Even Gives you the option to call them and perhaps arrange a rush order in dire circumstances! What could go wrong? After 5 days i decide to call them and to no suprise after many calls still no answer, Bottom line merchnow honestly needs to get there shit together, your the top website when "band merch" is googled, Atleast live up to your standards and... More...
  • Still not recieved an item or refund

    Ordered 3 T-Shirts as Birthday presents back in the first week of October. 3 weeks after placing the order MerchNow emailed advising one of the items out of stock. Due to the international costs and shipping time i asked for a full refund. Instead 1 item was refunded and the other two were "shipped" after a few weeks I received conformation from the post office the postage cost was never paid by merchnow and the items were being shipped back to Merchnow. Its now another month no refund has been given or item received. I have never dealt with a company SO UNHELPFUL no explanation... More...
    (Shopping, Chain Stores)
    AmyNubs's Picture   AmyNubs    2 Comments   Comments
  • Wheres my Pre-Order?

    On July 2nd, 2014 I preordered The Color Morale's new album H.O.P.E bundle that was about $35, and I also ordered a limited addition vinyl for $15. The shipping alone was another $10 which alone is OUTRAGEOUSLY expensive! Since they're my favorite band I took the plunge and sent in my order. A month and a half later (around August 20th) other people who ordered bundles begin to receive them, but I still got nothing. I thought maybe it was my postal service, until I went onto MerchNow's website, put in my tracking info and saw that my order was STILL IN PROCESSING!!!! Not only... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tinymermaid's Picture   tinymermaid    0 Comments   Comments
  • 4 months, still haven't received any damn thing.

    I have placed my order on the November 2013!!!! And today is 18th March 2014!!!!!!!!!!! I haven't received my order yet!!! I emailed them and they asked me to go to the local post office and asked them for my stuff. But turned out they said they got nothing for me. Merchnow made me looked like jackass. Stupid fucking service ever!!! I emailed them weeks later but looks like they "copied-pasted" the email they replied before. Then I emailed them again but they have not reply it. It has been 4 fucking months now you stupid asshole!!! And I am not happy with. If it was... More...
    (Shopping, Chain Stores)
    MrDude's Picture   MrDude    0 Comments   Comments
  • I hate Merchnow

    This is the worst company in the history of the world. They have absolutely zero organization, or customer service. I wish that the band moe. did not have this company take care of their merchandise. This is the first and the last time I ever use this company. Excuse me for the rant now time for my problem... I ordered a few things from the recently, and about a week later I get an email with a 6.00 refund, but not telling me what for... First of all why did it take a week to process when they told me 3 days. Second of all why are you not telling me what i won't be receving. And... More...
    (Shopping, Chain Stores)
    fluffhead's Picture   fluffhead    0 Comments   Comments
  • Order not yet arrive :(

    Hello, I ordered a Memphis May Fire shirt on the 13th of February 2014 and it was shipped 4 days later on the 17th of February. It is now the 12th of March and my order have not been delivered. I tracked the package using the USPS tracking number provided and the strange thing is, the package went through lots of "Processed Through Sort Facility" at different locations and sometimes the same location. Is it normal for it to go through tons of processing and is it normal to receive my item late if I purchase on MerchNow because I usually receive my package within 2 weeks when I buy... More...
    (Delivery Services)
    ChesterLP's Picture   ChesterLP    0 Comments   Comments
  • Wrong. Size.

    I ordered a Crown the Empire baseball tee. I paid an outstandingly pricey amount for it, but I was excited to receive it. Got it today, and of course, it is the wrong size. I want to make an exchange on it, but according to their bullshit form, I have to pay a reshipping and restocking fee. Though I clearly ordered a LARGE, not an XL, I expect for the fees to be waived. More...

    This review has been resolved or replied to by this company. I ordered something for my boyfriend for Christmas on December 3rd, and it didn't arrive until the 27th. And the whole package didn't even arrive. Its the 16th of January, and I just got the rest of the package. Customer Service said it would be here with plenty of time for Christmas, but that wasn't the case. The processing time is way too long for ordering online. I've never had to wait that long for anything to be shipped to me, even stuff from other countries makes it on time, and this was coming from New York. Merchnow needs to get their shit together, because... More...
    lalala12's Picture   lalala12    1 Comments   Comments
  • MerchNow Consumer Complaint

    I ordered a hoodie for my granddaughter's Christmas present. I placed the order on December 14th. The information shown for the purchase said to place order by December 16th for Christmas delivery. I paid for priority mail delivery and my credit card was charged on December 16th. I FINALLY received the shirt on December 30, 2013. I will NEVER order anything from this company again and will advise everyone I know to avoid this company. Everything I ordered from other companies arrived within 2-3 days and I did not have to pay extra for "Priority Mail". Don't waste... More...
    linsen57's Picture   linsen57    0 Comments   Comments
  • how long does it take??

    I allowed my daughter to purchase something for her boyfriend from this site for Christmas on Dec 3, 2013 it is now Dec 12,2013. We are still waiting for it to process and ship. She received an email stating my credit card was a gift card and was unaccepted but yet they took the money off of it and just so they know its not a gift card. I contacted them at customer service who informed me it should be there in 3 days everything was fine that was a week ago and we are still waiting... Should I go ahead and let my daughter get her boyfriend something else from a different company or do we... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Sheilarena's Picture   Sheilarena    2 Comments   Comments
  • Very Disappointed

    I preordered a CD that also came with a bunch of other stuff. Now I know that preorders can take a while, but it's been 4 months since I was supposed to have gotten my things. I've emailed them and have gotten no response at all. I am very disappointed, because my favorite band sells directly from them and I don't want to be waiting months to get something I could get in a week from some other place. More...
    (Entertainment, Movies, Events)
    dd013's Picture   dd013    0 Comments   Comments

    Horrible customer service! I order a shirt 6 weeks ago and still haven't gotten it. Status on the site still says in process of shipping for the past month! Totally would recommend people to not buy from this website! Ever! I send them an email asking them what was the delay on the shirt a week ago and i havent gotten any response what so ever! My advice stay away from and buy your gear somewhere else. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Amuze's Picture   Amuze    0 Comments   Comments
  • MerchNow poor quality t-shirt

    First off I haven't contacted them, but i'm just saving myself the time as if I was to return it the cost of shipping a restocking fee would be pointless. The shirt is the same picture as in the pic, however it is extremely darker. In fact you cannot recognize the picture of the nun smoking on this Sharks shirt because it is so dark. Besides that the pic is so pixelated that it looks in no way professionally done. I have no understanding of how this t-shirt left the production line, warehouse or anything. Extremely disappointed and thought by slight chance anyone else reading... More...
    (Entertainment, Movies, Events)
    DarthEnzo's Picture   DarthEnzo    1 Comments   Comments
  • MerchNow shipping

    In January, I preordered an album that wasn't coming out until April. I was given the ship date of March 29th, that way it would be here in time for the release date of April 2nd. It's April 4th today, and it's showing that it still hasn't left the warehouse. I received an e-mail in March stating that the Vinyl included in this album was on delay and the rest of the items would ship out as normal. I have tried e-mailing, and calling to find out what the delay is. I was really hoping to have this by my husband's birthday, but it's not looking like it. It's... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    buhree's Picture   buhree    2 Comments   Comments
  • issues on TWO separate occasions.

    About 6 months ago I pre ordered the go radio bundle, which I received 3 weeks after the release of the cd. When I contacted support, they said it was because the pop up paper speakers weren't ready yet. When I received my package, I noticed that they were not in there, so yet again I emailed support. They said that do to manufacturing problems, they'd be sent later and I'll receive an email when they do. In November, I got an email that said they had shipped. After a month of them not arriving, I emailed support and never got an email back. Then FINALLY I received them... More...
    (Delivery Services)
    Abollinger's Picture   Abollinger    1 Comments   Comments
  • MerchNow is horrible

    I ordered a shirt for a friends birthday, and it's been 7 days. They still haven't shipped it out. Their site says it takes up to 5 business days to ship out. First of all, I don't understand how it takes 5 days to package a shirt, and send it out. They stated on their site, if it needed to be rushed, to contact them and they would try their best. I called and emailed, and they said they would try to send it out if they could find my order. Well, the shirt won't be here for my friend's birthday. It still hasn't been shipped out. I will never order from them again. More...
    (Shopping, Chain Stores)
    zeroxcool's Picture   zeroxcool    1 Comments   Comments

    Okay so, I ordered a Motionless in white t-shirt for my boyfriend January 8th, 2012. It has been over 8 days and it is now January 15th, 2012 and I paid for standard shipping, He still hasn't got the shirt and this is really starting to piss me the hell off! If I don't get the shirt within another 2 weeks, I'm seriously going to go off! I tried calling costumer service and they don't answer ever! This site sucks ass! Don't order from it, you don't even know how pissed off I am, I really wanted to get that shirt for him and only MerchNow sells it! NEVER GOING TO... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    XxMIWFanxX's Picture   XxMIWFanxX    1 Comments   Comments
  • MerchNow refund did not come through

    This website told me that my address which I use to receive other products from other companies was invalid and asked for a new address and to be allowed to charge shipping. I asked for a refund they told me it would be taken care of and also sent me a email confirming a refund. My bank statement days after shows only the withdrawl from this company and not the refund. If my money is not returned by Monday (7/15/2012) I will be filling a lawsuit. More...
    ace789987's Picture   ace789987    1 Comments   Comments

    This review has been resolved or replied to by this company. I ordered a shirt from them, waited a month never received the shirt, so i emailed them and they say oh the item was out of stock when you ordered. Yet it was marked IN STOCK! This has happened to me both of the only 2 times i ordered from this site. The store sucks, you can't trust them to have what you are paying for in stock even though the site says it is. Then you don't get what you ordered because they are too lazy to keep inventory. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    jennylynn77's Picture   jennylynn77    1 Comments   Comments

    Never order anything from merchNOW, EVER. I have ordered 2 shirts, waited a month for one, emailed about it and they say oh it was out of stock when you ordered UM it was MARKED IN STOCK. Ordered another shirt yesterday MARKED IN STOCK, get an email the next day (SURPRISE) saying i ordered an out of stock item. IT WAS MARKED IN STOCK. Their site sucks, they don't have half the items they have listed because they are too lazy to keep up with inventory. NEVER order from them. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    jennylynn77's Picture   jennylynn77    0 Comments   Comments
  • poor service

    back at the end of november, begining of december i had ordered some thing's my son asked for for christmas and this web site claimed to ship in about 5 day's well i put in my order and they took payment when the order was place and i did'nt here from them till about ten day's later when they sent me an e-mail stating one of the item's was out of stock , about a week after that sent me another e-mail stating my order was missdirrected then a few day's after that i recieved my order that was missing about 80% of the item's i ordered and paid for and now i... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    denym65's Picture   denym65    3 Comments   Comments
  • I will not order from them again

    I was extremely upset with the way my order was handled. First of all, I had to pay a ridiculous shipping fee from the US to Canada for 5 items. I got an email the morning after I placed the order saying that they have refunded me for a certain amount, but nowhere did they say what I was being refunded for. I tried to contact customer service, and I must say, their customer service is really bad. Not only did the customer service representative not answer the questions that I asked, they did not even respond to all of my messages. I wanted to know what I was being refunded for, which... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Pre-Order

    I placed my order for a pre-order package about 3 weeks before the release, I haven't recieved it yet, paid for express courier (1-2 business days). Sent an E-mail to Support, and recieved a response one day later stating: "We're unfortunately waiting on the shirts to be printed. We're going to be sending them out as soon as they are done. Thanks! Raeanne" What's the point of a pre-sale (and costly express courier fees) if I won't be receiving my order until many days after the initial release of the product?! Also how unorganized of a company are... More...
    thunk420's Picture   thunk420    1 Comments   Comments
  • horrible customer service

    all of their clothing merchandise sizing is very strange to begin with, i ordered a zip up hoodie in my size of medium. when i recieved the item it was too tight on my stomach, to short in the arms and yet very very baggy in the arms, such as the chest and stomach area were for a small but the arms/sleeves were for a 500 pound midget. this wouldn't be a problem despite if returning for my money back, i did not want an exchange, wouldnt make me lose money in the end. the customer has to pay for the shipping back and they do not reimburst for the shipping (this is true in returns for... More...
    (Shopping, Chain Stores)
    TMONEYSJL7's Picture   TMONEYSJL7    0 Comments   Comments
  • Do not buy from MerchNow

    Received wrong item Dec 2006. Per MerchNow requirements, shipped back pre-paid with understanding would get amount refunded or credited. Several calls later which breaks down to 2% a person answering and 98% voice mail, nothing !! Contacted BBB and after 4 weeks no response. MerchNow management needs a shake-up, a lesson in customer service and deserves to be shut down. I have heard this practice of sending wrong items and not refunding or crediting, is been done on purpose to collect extra money as they figure nobody will complain for small amounts. What a philosophy. Do not buy... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    PeterHarris's Picture   PeterHarris    5 Comments   Comments


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