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MerchNow Complaint - NEVER AGAIN
MerchNow Complaint

MerchNow Complaint



This review has been resolved or replied to by this company.
I ordered something for my boyfriend for Christmas on December 3rd, and it didn't arrive until the 27th. And the whole package didn't even arrive. Its the 16th of January, and I just got the rest of the package.

Customer Service said it would be here with plenty of time for Christmas, but that wasn't the case.

The processing time is way too long for ordering online. I've never had to wait that long for anything to be shipped to me, even stuff from other countries makes it on time, and this was coming from New York. Merchnow needs to get their shit together, because this is pathetic. I will never ever buy anything from them, I'll stick to paying more from Amazon, than having to pay double to return the stuff because I had no use for it. This was the worst experience from ordering online, and I most definitely will not be telling anyone anything good about them.

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merchnow518 says: (5 years ago)

Let us first start by saying that we are very sorry for any inconvenience experienced with this order. Unfortunately our site lists presale items for bands and record labels with estimated shipping dates. In some cases, there are delays in getting items to us which are not manufactured by us and are provided by these artists. These delays are unfortunately out of our hands. We do our best to keep customers notified when we are given updated arrival dates. Looking at the arrival date of the items it is possible that the delivery could have been affected by Christmas delays, which has unfortunately been discussed by many companies recently. We again are very sorry for the inconvenience.

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