MerchNow Complaint

MerchNow Complaint


Sent me the wrong size - Crown the Empire End of the World Black Baseball Tee in Large

I paid an outrageous amount for a Crown the Empire shirt, and it came in an XL, rather than the Large I ordered. Since technically there is an exchange, according to this form, I also have to pay a reshipping fee and a restocking fee, which is complete bullshit, as I did not make the error.

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merchnow518 says: (3 years ago)
I do apologize for any inconvenience relating to this. I can assure you that we will certainly not charge any fees for an incorrect item. Instructions on how to return an incorrect item can be found on this link toward the bottom of the page:

I also am aware we have been corresponding via our support site about this issue clarifying this information. Please remember that we are open 9 AM -5 PM Eastern Time Monday- Friday and will respond to all emails in the order received once in the office. Please let us know if you need any additional information. Thanks!

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