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MerchNow Complaint - Still not recieved an item or refund
MerchNow Complaint

MerchNow Complaint


Still not recieved an item or refund

Ordered 3 T-Shirts as Birthday presents back in the first week of October. 3 weeks after placing the order MerchNow emailed advising one of the items out of stock. Due to the international costs and shipping time i asked for a full refund. Instead 1 item was refunded and the other two were "shipped" after a few weeks I received conformation from the post office the postage cost was never paid by merchnow and the items were being shipped back to Merchnow. Its now another month no refund has been given or item received. I have never dealt with a company SO UNHELPFUL no explanation why the postage wasn't paid was given (despite me paying a high amount to ship). Im still waiting for my refund.DO NOT ORDER FROM HERE.

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merchnow518 says: (4 years ago)

We would first like to apologize that you have had issues in ordering. I can definitely clarify a few things for you!

Typically if an item is out of stock at the time of purchase (which does occasionally happen), you are refunded for this item unless it is a significant cost on the order so there are no delays in processing. The refund is processed back into your account in 3-5 business days.

Secondly, the cost you are referring to (since you are an International customer) would be customs duties. These are taxes required by the importing country and must be paid by the customer. This is stated in our policies.

If your package was sent back, it would most likely be due to a lack of payment of these taxes. We can assure you that the cost you paid, was indeed for the shipping.

Since the items are on the way back to us, we will notify you via email once they arrive. Unfortunately we do not have any control over the speed of the return. You will then have the option to reship or refund the items.

Please contact us at support@merchnow.com with any questions!


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