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MerchNow Complaint - Wheres my Pre-Order?
MerchNow Complaint

MerchNow Complaint

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Wheres my Pre-Order?


On July 2nd, 2014 I preordered The Color Morale's new album H.O.P.E bundle that was about $35, and I also ordered a limited addition vinyl for $15. The shipping alone was another $10 which alone is OUTRAGEOUSLY expensive! Since they're my favorite band I took the plunge and sent in my order. A month and a half later (around August 20th) other people who ordered bundles begin to receive them, but I still got nothing. I thought maybe it was my postal service, until I went onto MerchNow 's website, put in my tracking info and saw that my order was STILL IN PROCESSING!!!! Not only had they not processed my order (for two freaking months!!), but they hadn't bothered to send me an email to notify me! I was pissed at this point because I paid $62 to get my stuff before everyone else but the release date had rolled around and I was STILL empty handed. I wrote an email to MerchNow and they replied quickly (oh, the irony). The person I corresponded with said that since the vinyl's release date was pushed back to 10/21 I would have to wait to receive my "pre-order" bundle until said date because I purchased them together. What kind of customer service is that?! MerchNow is a terrible website that has screwed up my orders before, but this is the LAST STRAW! I paid way too much for something I could have bought at the same time as everyone else! 10/10 will NEVER shop here again, no matter what band has a pre-sale going on.


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