MerchNow Complaint

MerchNow Complaint

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Wrong. Size. - Crown the Empire End of the World Black Baseball Tee in Large


I ordered a Crown the Empire baseball tee. I paid an outstandingly pricey amount for it, but I was excited to receive it. Got it today, and of course, it is the wrong size. I want to make an exchange on it, but according to their bullshit form, I have to pay a reshipping and restocking fee. Though I clearly ordered a LARGE, not an XL, I expect for the fees to be waived.


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Comments


merchnow518 says: (3 years ago)
 0
I do apologize for any inconvenience relating to this. I can assure you that we will certainly not charge any fees for an incorrect item. Instructions on how to return an incorrect item can be found on this link toward the bottom of the page:

http://support.merchnow.com/customer/portal/articles/526059-returns-and-exchanges

I also am aware we have been corresponding via our support site about this issue clarifying this information. Please remember that we are open 9 AM -5 PM Eastern Time Monday- Friday and will respond to all emails in the order received once in the office. Please let us know if you need any additional information. Thanks!






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