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MerchNow Complaint - how long does it take??
MerchNow Complaint

MerchNow Complaint


how long does it take??

I allowed my daughter to purchase something for her boyfriend from this site for Christmas on Dec 3, 2013 it is now Dec 12,2013. We are still waiting for it to process and ship. She received an email stating my credit card was a gift card and was unaccepted but yet they took the money off of it and just so they know its not a gift card. I contacted them at customer service who informed me it should be there in 3 days everything was fine that was a week ago and we are still waiting... Should I go ahead and let my daughter get her boyfriend something else from a different company or do we wait? I do alot of shopping online id hate to have to give my business and let others in my circle know how this company is...

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Sheilarena says: (5 years ago)
It wasnt a gift card and thats not the issue the issue is however we ordered it on dec 3 we received in on Jan 2 2014 and we didnt receive all of it and it costs 22 dollars to send back to your company but you all dont help the matter none I will no longer do any type of business with your company in the future and will also let the family know to not do business with you also... You say fast delivery stated will be there before christmas You all lied

merchnow518 says: (5 years ago)

We are very sorry to hear of this occurring! Unfortunately with gift cards the return of the funds can take longer to return to the account. We recommend contacting the card issuers as unfortunately once something is refunded in our system, it is in their control to process the refund. Please feel free to contact us at any time for additional help. Thanks!

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